Get in touch.

Our team is full of passionate plant parents ready to help. For the fastest reply, please live chat us Monday-Friday 9am-9pm ET or fill out this quick form anytime.

We're experiencing high volume so it will likely take a few days for us to get back to you — please know we respond to each and every message as soon as possible. Thanks for understanding that our Customer Happiness team (Andie, Chrissy, Jennipher and others) are working tirelessly to help each and every customer as quickly as possible. A few tips:

Add info@thesill.com to your contacts to ensure our responses land in your inbox, not your spam folder.
Reminder: If your plant arrives with cold damage due to shipping carrier delays (shipping live plants this time of year can be challenging!), we will replace it. Simply include images with your message for the fastest resolution

Andie Chrissy Jennipher

*First Name

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*Reason For Contact^**

Order Number

**If you have multiple reasons for contacting us, select the main reason you're reaching out so we can connect you with the best person to help.

Sharing photos of your order is extremely helpful and will result in faster resolution, when applicable.

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Live Chat

Click the green circle in the bottom right corner of your screen to live chat with our Customer Happiness team, Mon - Fri, 9am-9pm EST.

Prefer to send a direct email?

You can also reach our Customer Happiness team at info@thesill.com. They prioritize inquiries submitted by the form above first, but will do their best to respond to your email within two business days.