Shipping Timelines

What to expect this winter season.

What to expect this winter season.

Plant Parents,

Plants make people happy — especially in colder months! That said, colder months bring some challenges when it comes to shipping live plants so we want to let you know what you can expect from us this winter.

We closely monitor weather patterns to manage the challenges around shipping live plants during the winter months. Most orders continue to ship within our 2-6 business day window, however, we will hold orders up to 2 weeks if your region is experiencing extreme cold (looking at you, Wisconsin) at which point we’ll expedite your order and include heat packs to combat the cooler temperatures.

You’ll receive an order confirmation email once your order ships. If at any time you prefer to cancel your order or receive a credit to use in warmer days ahead, we’re always happy to accommodate. If your plant does arrive with cold damage, we will always replace it - for free. A few other tips from our team are below and our Customer Happiness team is only a Live Chat away.

Here’s to peace, love and plants this holiday season.

Warmly,

The Sill team

  • No Spam: Please add info@thesill.com to your Contacts to ensure updates hit your inbox. 
  • Order confirmation and tracking: Every purchase receives a single confirmation email. However, some items ship from different greenhouses, so you may receive orders in separate packages. You will receive tracking information for packages once shipped. 
  • Artisan products: We carry an assortment of products from independent makers and brands that share our aesthetic, values, and vibe. These products ship directly from the third party within 2-6 business days, unless noted otherwise on the product page. You will not receive automated tracking information, so our Customer Happiness Team will personally email you once your item has shipped.