Frequently Asked Questions

• Will my rewards expire?

  Your “Birthday Gift” is valid for 30 days from the date they’re issued. Points are active for 12 months; they only expire if your account has been inactive for 12 months – meaning you haven’t made a purchase or participated in one of our engagement campaigns.

• Can I redeem multiple rewards at a time?

  Yes! You can redeem a $10, $15 or $20 off reward and a free product in one purchase. However, you cannot redeem multiple $10, $15 or $20 off rewards at a time, or combine monetary rewards with another discount code.

• Can my rewards be redeemed in store?

  At this time, all monetary gifts can be redeemed both in-store and online, but redeeming points for free product can only happen online at this time. This means you can use your Welcome Gift, Birthday Gift and $10, $15 and $20 rewards in stores but redeeming points for free product happens as part of an online transaction.